HD SaaS | Microsoft Dynamics® CRM 2011 for Outlook

HD SaaS | Microsoft Dynamics® CRM

Enhanced Microsoft Dynamics CRM for Outlook

Service key benefits

• Fully functional, login-and-play solution with leading industry functionality
• Intuitive Microsoft interface, especially for Microsoft Office users
• A system open to extensions, add-ons and XRM, the future of CRM

Better Office Outlook experience

Microsoft Dynamics CRM 2011 improves the integration of Microsoft Dynamics CRM into Microsoft Office Outlook with the Microsoft Dynamics CRM for Microsoft Office Outlook. It takes full advantage of native Outlook functionality, such as previews and conditional formatting, and presents Microsoft Dynamics CRM areas as sub-folders in Outlook mail folders. With a few exceptions, these Microsoft Dynamics CRM areas in Outlook include all of the same functionality as the browser clients.

What's new in Microsoft Dynamics CRM for Outlook?

Microsoft Dynamics CRM 2011 for Outlook includes the following new features:

The setup of Microsoft Dynamics CRM for Outlook has been simplified. It now uses a single installer mechanism for both Online and On-Premises clients. Update support is now available through Microsoft Update.
Both 32-bit and 64-bit versions of Microsoft Office are now supported.
Microsoft Dynamics CRM for Outlook can now connect to multiple organizations.
Microsoft Dynamics CRM for Outlook is simpler to use, requiring fewer clicks to perform tasks, for example when you track or reply to e-mail messages.
The Microsoft Dynamics CRM views create an experience that is more like working in Microsoft Office Outlook.
You can now import contacts more quickly from Microsoft Dynamics CRM, keep those contacts synchronized automatically, and administer synchronization filters centrally.
The new Microsoft Dynamics CRM tracking pane shows Microsoft Dynamics CRM associations and user options in-line. Additionally, users can now track and synchronize recurring appointments.
Microsoft Dynamics CRM for Outlook now offers Microsoft Dynamics CRM e-mail templates and a rich Outlook e-mail editing surface.
Microsoft Dynamics CRM for Outlook now offers the ability to control the scope of Microsoft Dynamics CRM e-mail messages, appointments, and tasks that are pushed to Outlook by using synchronization through personalized filters.
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