HD SaaS | Microsoft® OCS

HD SaaS | Microsoft® Office Communications Server

Service key benefits

• Send instant messages or call your employees, clients or partners from anywhere
• Resolve customer issues faster with corporate instant messaging and voice call support
• Reduce telephony and conferencing service charges with enhanced VoIP
• Connect to people on public instant messaging services like Microsoft Live Messenger, Yahoo! and Google talk

HD SaaS | Micsoroft® Office Communications Server is a hosted enterprise communications client, combining Voice over IP (VoIP) calling, corporate instant messaging (IM), presence, audio and video conferencing. Built with Microsoft®’s Unified Communications (UC) solutions, this HD SaaS service uses the power of software to streamline communications. Office Communications Server, one of the cornerstones of Microsoft®’s UC solution, is the platform for presence, instant messaging, conferencing, and enterprise voice for businesses around the world. The HD SaaS platform takes upon itself the centralized provision and maintenance of these communications services, thus shifting the customer's non-core business processes towards the SaaS vendor.

Office Communications Server 2007 is the first Microsoft® product to combine enhanced VoIP, IM, presence, and Web conferencing capabilities within a single offering. It is a robust, flexible, session initiation protocol (SIP) standards-based, real-time communication platform, made more available and user-friendly with HD SaaS.

Will you benefit from this solution?
   • Do you need a reliable online communications environment that is easy to set up and operate, intuitive to use and maintained by the supplier?
   • Do you have customers and partners located far away or even abroad? Can you communicate effectively using your phone or email?
   • Do you have mobile staff?
   • Does your business benefit from informing more people about your product or service? Would Web conferences and seminars help spread the word?

Business value
   • Telephony and voice mail
   • Instant messaging and presence
   • Live conferencing with Live Meeting
   • Multiple ways of accessing the account
   • Enterprise-class availability and reliability
   • Trusted communications within the organization automatically and without added cost or complexity
   • Anywhere access at home, work, or on the go

Business result
   • Multiple user interfaces to fit anyone’s work model
   • Save time by making use of online presence indicators
   • Shortened sales cycle times with instant messaging sales support
   • Flexible working environment for mobile or part-time staff
   • Lower IT infrastructure and administration costs

User interface for any occasion

When you use HD SaaS | Office Communications Server, you can do it from a number of devices, operating systems and access clients using the same account:

Office Communicator
Microsoft® Office Communicator is a unified communications client that increases productivity by allowing users to communicate easily with others nearly anytime, anywhere, using a range of communication options that include instant messaging, voice, and video. Integration with programs across the Microsoft Office system - including Microsoft Office Word, Excel, PowerPoint, OneNote, Groove, and SharePoint Server - gives information workers many different ways to communicate with each other with a consistent and simple user experience.

Office Communicator Web Access
Microsoft® Office Communicator Web Access is an enterprise messaging client that requires only a Web browser. It delivers virtually anywhere access, rich presence, and enterprise instant messaging that helps people quickly find and communicate with each other. It is designed with a look and feel similar to the desktop version of Microsoft Office Communicator. By taking advantage of existing infrastructure investments, it minimizes cost while making it easy to deploy, manage, and scale.

Office Communicator Mobile
Microsoft® Communicator Mobile is an enterprise messaging client for mobile devices. It offers enhancements and new features that provide you more flexibility and control when using your mobile device.

Office Communications Server Attendant
Office Communications Server Attendant delivers an intuitive call management experience that helps administrative assistants, receptionists, and front-line business professionals handle and manage large numbers of simultaneous calls.

RoundTable
Microsoft® RoundTable is an advanced collaboration and conferencing device that delivers an engaging meeting experience.

Devices
There are many devices, including headsets, speakerphones and webcams, that help make using Office Communications Server easy and intuitive.