HD SaaS for Unified Communications

HD SaaS for Unified Communications

HD SaaS for Unified Communications is available as a service bundle or as the following standalone services:

HD SaaS | Microsoft Exchange
HD SaaS | Microsoft Office Communications Server (OCS)

Be open to customers: receive customer inquiries via information channels they like best
Connect to your employees and partners through a video call or organize a live conference from your office
Email, instant messaging, live conference and calling available from and hosted by one vendor, with off-site maintenance and backup, vendor help desk

HD SaaS for Unified Communications is an enterprise real-time communications platform, providing the infrastructure for enterprise instant messaging, presence, file transfer, conferences (audio, video and Web) and public switched telephone network connectivity. Built upon Microsoft® Unified Communications (UC) technologies, this HD SaaS service offers customers a new choice in how their communications and collaboration software is delivered, managed and maintained. Together HD SaaS and Microsoft® Unified Communications deliver on the Microsoft® promise to streamline communications for users, give IT organizations the flexibility and control they need to manage their communications infrastructure efficiently, and provide an extensible platform for communications-enabled business processes.

UC is more than a technology suite – it is a trend towards business process integration and optimization. A UC solution allows a web question from a customer to escalate from the web to a customer service chat session, to a telephone call, all through integrated tools, from one person to another without leaving their desks. Rather than the customer feeling neglected, ignored and frustrated, UC tools foster easier customer support by letting the company personnel to help place an order or ensure timely problem resolution upon first contact from the customer. First contact resolution improves efficiency and brings value directly to the bottom line of the business.

Hosted communications environment, which standardizes and simplifies organizational communication channels with integrated solutions. Functionality includes, but is not limited to email, instant messaging, calling, video conferencing, desktop sharing and presence.

Will you benefit from this solution?

   • Do you have a distributed or even global workforce?
   • Do you need the opportunity to contact someone within the company 24x7?
   • Is your communications infrastructure getting increasingly older and more complex?
   • Do you need to reduce the decision-making processes on all levels in your company?
   • Do you feel a growing pressure to integrate your communication (like voice) and data management?

Business value

   • Hosted communications environment
   • Incorporated voice and data services
   • Customer service escalation opportunities (call, email, instant messaging)
   • Resource convergence
   • Presence indicators in email, instant messaging, conferencing and mobility devices
   • Familiar Microsoft user interface and working principles
   • Unified service suite as a single standard communications platform

Business result

   • Smaller expenses than with managing multiple systems from various vendors
   • Integrated functionality that works best together
   • Simple to learn yet powerful solution, bringing together voice, instant messaging and data
   • Excellent mobility options for handheld devices and remote access
   • Live video conferencing worldwide
   • Greatly reduced need for in-house communications infrastructure, equipment and management
   • Acceptance of customer questions via multiple channels of communication