Managed Services

Help Desk

• Remote support 8 a.m.-6 p.m. Monday-Friday
- Phone support

- Remote desktop control
• Solid SLA and escalation process
• Server disaster recovery

Desktop Management

• Automate software installation

     - Operating systems distribution
     - Software distribution
     - Software updates

• Standardized configurations
     - Network access protection
     - Desired configuration management
     - Software metering

Maintenance

We perform proactive server and network maintenance services, for example:

• Daily backup integrity verification
• Anti-virus definition management
• Windows® security and critical updates

IT Infrastructure Monitoring (24x7x365)

• Server monitoring
• Desktop monitoring
• Applications monitoring

IT Asset Management and Tracking

• Up-to-date information about customers' IT assets:
- Hardware inventory
- Software Inventory